Exchange & Return Policy

 

At Qusantara, we strive to provide our customers with high-quality products and exceptional service. While we do not offer exchanges or returns for reasons other than defective and/or wrong items, we want to ensure that your experience with us is as smooth and convenient as possible.

 

Return Process for Defective and/or Wrong Items:

If you have received a defective or wrong item from Qusantara, we apologize for any inconvenience caused and are committed to making it right for you.

Please follow these simple steps to initiate the return process:

  1. Contact our Customer Service Team:
  • Reach out to our Customer Service Team within 48 hours of receiving the item at enquiry.qusantara@gmail.com or +6013-6731696
  • Provide your order number, details of the defective or wrong item, and any relevant photos for our assessment.
  1. Return request approval:
  • Once your return request is approved, our Customer Service Team will provide you with further instructions on how to proceed.
  1. Package the item:
  • Pack the defective or wrong item securely in its original packaging, if possible.
  1. Return shipment:
  • Ship the item back to us using a trackable shipping method.
  • Retain the tracking information for your records.
  1. Inspection and Refund/Replacement:
  • Upon receiving the returned item, our team will inspect it to verify the defect or error.
  • If the item is confirmed to be defective or wrong, we will process a refund or replacement based on your preference.

Please note:

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Any item returned without prior approval or outside the designated timeframe may not be eligible for a refund or replacement.

If you have any further questions or require assistance with the return process, please don't hesitate to contact us. Thank you for your understanding and cooperation.